Refund Policy

The short version

You can try DataMimi properly without paying: the free plan includes a monthly credit allowance and every feature, including slide decks and reports. Nobody should be paying to find out whether it works.

If you paid and it was not right for you, we would rather refund you than have you feel stuck.

14-day refund

Ask within 14 days of any payment and we refund it in full. You do not need to give a reason. This applies to your first subscription payment and to credit packs.

After 14 days

We refund the unused part of the current period when:

• the service was unavailable or broken for a meaningful part of it;
• you were charged after cancelling;
• you were billed twice for the same period;
• we removed or materially reduced something your plan included.

Outside those cases we do not usually refund a period already used, because the processing it paid for has already been done. If you think your situation deserves an exception, tell us — we read every message and we would rather resolve it than win it.

Credits

• A failed analysis is never charged. If credits were deducted for something that did not produce an answer, tell us and we will put them back.
• Unused monthly credits are not refunded for cash. They are an allowance included in the plan, not a balance you bought.
• Credit packs bought separately are refundable within 14 days if unused, and pro-rata if partly used.

Cancelling

Cancel from Settings at any time. You keep your plan until the end of the period you have paid for — cancelling does not downgrade you immediately, and it does not by itself trigger a refund. If you want the remaining period refunded rather than used, say so when you cancel.

How to ask

Email [email protected] from the address on the account, with the date of the payment. That is all we need.

We aim to reply within one working day. Approved refunds are issued by Paddle, our payment provider, and usually appear within 5–10 working days depending on your bank.

Chargebacks

Please email us before raising a chargeback with your bank. A chargeback takes weeks and costs us a fee on top of the refund, whereas a refund we issue directly takes minutes — and we have never refused a reasonable request. Accounts with an open chargeback are suspended until it is resolved.

Who you are buying from

Payments are processed by Paddle, who act as the merchant of record. Your statement will show Paddle rather than DataMimi. Refunds are issued through them, but you should contact us first — we can act faster than they can.